Help · Frequently Asked Questions

Answers to common questions about buying reviews with us.

This page covers general questions about our services, safety, delivery, payments and platforms. For deeper details on a specific platform, see the individual service pages.

Works with Google, Trustpilot, Facebook & TripAdvisor Transparent about process & limitations

General questions

These questions apply across all review platforms we support.

What exactly does buyreviews.site do?
We provide review growth services across major platforms – including Google, Trustpilot, Facebook and TripAdvisor. You choose a package, share your profile links, and we help increase your review count over a set delivery window.
Which platforms do you support?
Our core focus is: Google Business Profile, Trustpilot, Facebook pages and TripAdvisor. In some cases we can also discuss other platforms (such as Yelp, Amazon or app stores) on a custom basis.
Is it safe to buy reviews?
Any purchased review activity carries some level of platform risk, as review sites want feedback to be organic. Our role is to manage delivery timing and patterns to make review growth look as natural as possible, but risk cannot be removed entirely. For long‑term stability, we always recommend combining purchased reviews with genuine reviews from your real customers.
How long does delivery take?
Delivery depends on the platform and the package size. Smaller packages usually complete within a few days, while larger ones can take a couple of weeks. Typical windows are listed for each package on the Pricing page and repeated on the individual service pages.
Can I choose what the reviews say?
We don’t guarantee specific wording for each individual review. However, you can share themes and aspects of your service you’d like highlighted (such as speed, friendliness, or certain products), and we do our best to reflect those overall while still aiming for realistic‑looking feedback.
What happens if some reviews disappear or get filtered?
Review platforms may occasionally filter or remove reviews for many reasons, including changes in their automated systems. If you notice a significant drop soon after delivery, contact us with your order details so we can review the situation and discuss potential options.
Do you offer ongoing or monthly plans?
Yes. If you want a consistent stream of new reviews each month, we can create a recurring plan tailored to your business, seasonality and budget. Just reach out via the Contact page and mention that you’re interested in ongoing growth.
Can agencies use your services for clients?
We work with agencies and consultants who manage online reputation for clients. If you’re an agency, we can discuss white‑label or reseller options, as well as structured pricing for multi‑client or multi‑location work.

Platform‑specific questions

Quick answers by platform. For a deeper explanation, see each dedicated service page.

Google reviews

Google reviews affect local SEO, map pack visibility and how likely people are to click on your listing instead of a competitor.

  • Ideal if you rely on local search and maps for leads
  • Helps improve your star rating and review count
  • Works best when combined with your own review requests

For Google‑specific FAQs, see the Buy Google Reviews page.

Trustpilot reviews

Trustpilot is widely recognised as a brand‑level review platform, especially for online stores and SaaS companies.

  • Supports your landing pages, website and ads
  • Helps potential customers feel safe choosing you
  • Useful for A/B testing different trust messaging

For more, visit the Buy Trustpilot Reviews page.

Facebook reviews

Facebook reviews and recommendations help your page look trustworthy when people click through from ads, search or shared posts.

  • Important for social‑first discovery and ads performance
  • Helps new visitors feel confident reaching out
  • Complements social content and community activity

See the Buy Facebook Reviews page for more detail.

TripAdvisor reviews

TripAdvisor plays a huge role for hotels, restaurants and tours. Many travellers rely heavily on it to make decisions.

  • Influences bookings and reservations
  • Helps your listing stand out in destination searches
  • Pairs well with Google Maps and OTA presence

For TripAdvisor‑specific questions, see the Buy TripAdvisor Reviews page.

Process, delivery & support

Questions related to how we work, timings and what happens after you order.

What information do you need from me to start?
We need the profile URLs you want to grow (for example your Google Business Profile link or Trustpilot company page), which package you’ve chosen, and any important notes about locations, languages or services.
When will my order start?
Most orders begin within 24–72 hours after we’ve confirmed your information. Start times can vary slightly depending on the platform and the volume you’ve ordered.
Can you rush or speed up delivery?
We strongly prefer to stick to realistic delivery windows. While smaller orders may complete faster, we avoid overly aggressive timing, as that can look unnatural on review platforms.
How do I track progress?
You can monitor progress directly in your review profiles (e.g. Google, Trustpilot, Facebook, TripAdvisor). If you have questions during delivery, you can always reach out via the Contact page with your order details.
Can I pause or change an order after it starts?
In some cases we may be able to adjust pacing or temporarily pause a campaign, depending on how far it has progressed. Contact us as soon as possible if you need a change so we can see what’s possible.
What if I’m not sure which package to choose?
If you’re unsure, you can start with a smaller package or contact us for a quick recommendation. Tell us your current review counts and your goals, and we’ll suggest a starting point.

For a full overview of the process from start to finish, see the dedicated How It Works page.

Billing, refunds & legal

Questions about payments, refunds and policies.

What payment methods do you accept?
Available payment methods are shown at checkout and may change over time. If you require invoicing or have a specific payment request, contact us and we’ll let you know what’s possible.
Do you offer refunds?
Our refund terms depend on the status of your order and are outlined in detail on the Refund Policy page. Please review that policy and then contact us with your order details if you believe a refund may apply.
Where can I read your terms and privacy policy?
You can find our Terms of Service on the Terms page and our data practices on the Privacy Policy page. We recommend reviewing both before placing an order.
Do you guarantee specific results?
We can control delivery windows and review volumes within a package, but we cannot guarantee specific ranking positions, revenue outcomes or how third‑party platforms may change their systems. We aim to be transparent about what each package can reasonably influence.

If you have a question that isn’t covered here, please reach out via the Contact page and we’ll respond as soon as we can.